General Terms

General Terms


Area of application:
Legal form: Sole proprietorship
Headquarter: Kirchenackerweg 1/18, 2604 Theresienfeld, Austria
E-Mail: office@awesome-valley.com
Proprietor: Alejandro Valle Vera

Our general terms of service apply to customers who have their residence in the European Economic Area.  Austrian law applies to all contracts. Our contracts are all given out in German language. 

Conclusion of contract, Storage of contract text
Our offers on our webpage represent a non-binding invitation to buy our products. After entering customer data and clicking on the order button, you enter into a binding contractual agreement with us. Orders placed over the telephone are not accepted.

The contract text will be stored in our system and can be reopened in the customers account, if you have registered your data in our system. We are storing the data of your order. If you have lost your contract papers, you may ask for them to be sent via email or the telephone, and we will send a copy of them.

Right to make amendments
We are entitled to make unilateral changes in these General Terms, if it is necessary to eliminate equivalence disorders or to adapt to a changed legal or technical condition. We are going to inform you about any changes made. The applied changes are part of the contract if you do not disagree in writing during a period of six weeks from the moment of being informed.

We reserve the right to make changes in our offers at any time.

Right of Withdrawal

The customer has the right to withdraw from any contract under the Consumer Protection Law and can withdraw from a contract made outside the traders business store or in the internet during a period of 14 days.

The right of withdrawal cannot be applied to custom-made products (for example: individual figures, dioramas, prints, etc.) (§ 18 FAGG).

In case of damage of products, you can only be made responsible if the damage can be attributed to careless handling on your side.

We can deny the refund until we have received the products back or you have shown a verification of having the products sent back to us, depending on what occurs first. 

You have to take over the shipping cost of sending the product back to us.

Check out this link for information about how to withdraw from your contract: https://awesome-valley.com/Information-Service/Right-of-Withdrawal/

Prices and payment terms
All published prices are in Euro including VAT. Shipping costs are not included and are shown as a separate item in the shopping basket.

Agreeing to our general terms, you are accepting to receive an invoice in electronic format.


Pre-Order
Some of our products are in high demand. Because of this, we offer you the possibility of pre-ordering them. With a pre-order, clients can reserve their product before the official launch date.

In order to do so, a deposit of 20% of the product price is required. The remaining amount has to be paid once the product is available in our web shop. To make a pre-order please contact us. Instead of following the normal process, please don't put the product in the basket, but contact us via email mentioning the desired product as well as the article number and your contact details (telephone, email, shipping address). We will then send you a confirmation email, describing the next steps and sharing our bank details for transferring the deposit of 20%.


Payment
At our warehouse, only cash payments are accepted.
In our online shop, we accept the following payment methods: 

Payment in advance
You are paying the invoice amount via bank transfer to our business bank account: 

Awesome Valle Collectibles
Owner: Alejandro Valle Vera
IBAN: AT45 2026 7020 0013 6925
BIC: WINSATWNXXX

As soon as the amount has arrived in our account, which usually takes 2-4 working days, the products will be shipped.

Credit card
We accept Mastercard and VISA. Your credit card will be charged your order is fully processed.

PayPal
You are paying the invoice amount via the online provider PayPal. A PayPal account is required. Please visit the PayPal website for more information about this form of payment.

Instant Payment vía STRIPE Payments
We also offer an instant payment option. Using that payment method, the money transfer works immediately, which is speeding up the order process. You just need to have your IBAN, PIN and TAN codes ready. Via a secured form from Stripe Payments, Stripe Payments is realizing a real time instant payment. The amount is going to be transferred immediately to our bank account. The form of Stripe Payments will open automatically after check out. You will find our bank account data, a reference number and a confirmation that the amount has already been put into our account. Choose your country, enter the bank code and log in in the same way as you would using online banking. Approve your order entering a PIN or TAN. You will receive a payment confirmation immediately. 

Shipping
Delivery normally takes place immediately, or at least during a period of 30 days counting from the date of your order (excluding pre-order articles). Delivery terms and times are non-binding and without further guarantee. In case of having to reject an order, for example because the product is currently out of stock, we will inform you immediately. 

If nothing different was agreed to, we will ship to your specified address. If no delivery time is set, delivery usually takes place within one to three working days in Austria and three to seven working days in any other European country (using standard shipping method). We are shipping with the Austrian Mail Service "Post", and only to member countries of the European Union Customs Union.

More information about shipping costs can be found here: https://awesome-valley.com/Information-Service/Shipping-Payment/

Vouchers
Vouchers cannot be redeemed for cash.